MSP Support Technician
Competitive Salary
Te Puke, Full Time, IT Jobs
Please Quote Reference Number 93870
  • Provide support in a Managed Service Provider environment
  • Work with a supportive and engaging team
  • Join VisionLab in Te Puke

  • VisionLab have been servicing Te Puke, Tauranga and the wider Bay of Plenty area for over 30 years. From low level technology needs - to leading-edge future technologies, VisionLab can provides customers with ongoing support, both onsite and remotely. We are powered by our people.

    We are currently looking for an experienced MSP Support Technician to join our team here in Te Puke.

    You will use excellent problem-solving abilities to provide technical support for all business clients including remote in and call out work and use experience in a wide variety of IT systems to maintain computers, servers, phones and network equipment, etc.

    In this role you will also be responsible for:
    • Maintenance and troubleshooting of network infrastructure from the gateway through to wired and wireless solutions.
    • Project management of new installations and other projects.
    • Configure Microsoft 365 from scratch for new clients and migrate mailboxes from old email system (Exchange on prem, pop3 mailbox, gmail) to M365 (M365 licensing, DNS records, Mailboxes, SharePoint document libraries, OneDrive, etc).
    • Manage and maintain Active Directory (users, Azure ADSync, GPO, etc).
    • Administration of Azure and Intunes.
    • Configure Windows 11 workstation (Windows update, HP update, drivers, printers, OneDrive and folder redirection, etc).
    • Server monitoring support.
    • Technical support for in house technicians and vice versa when problem solving.
    • Follow all processes and procedures around use of the ticketing system.
    • Create, maintain and update the Knowledge data base in VisionLab documentation system.
    • Adhere to policies, standard operating procedures, vision and mission values of VisionLab.
    • Client auditing and project scoping.
    • Providing User Technical Support at any level (Workstation, printers, phones, WIFI, etc.).
    To be successful in this role you will have:
    • Experience with the above computer programmes and support tasks
    • A minimum of 5 years' experience in a similar MSP Support role
    • Ideally an IT related qualification
    • The self-motivation to complete tasks and work independently
    • The ability to multi-task
    • Good communication skills - both written and verbal
    • The ability to communicate complex business procedures to other colleagues
    • Commercial and business awareness
    The ideal applicant will also have good time management skills, a confident and helpful manner, a positive approach to change, a 'can do' attitude, and great teamwork skills.

    If you feel you have the skills and experience to succeed in this role, apply now through our online application form below. Applicants must have NZ residency or citizenship.

    Please Quote Reference Number 93870

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)

    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q3) How many years experience do you have in a NZ MSP environment?

    (Q4) Do you hold an IT related qualification?



    (Q5) What is your salary expectation for this role?

    (Q6) Where are you currently living?

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