CUSTOMER SERVICES & BUSINESS SUPPORT
East Tamaki, Auckland
Please Quote Reference Number 19278
  • Customer-focused superstar
  • Varied and rewarding role
  • Exciting opportunity at Smits Group - East Tamaki

    • Are you organised, proactive and passionate about delivering an outstanding customer experience?

    Do you enjoy taking ownership, solving problems and being the person who makes things happen?

    The Smits Group is looking for an enthusiastic, switched-on individual to join our team in a varied and rewarding role that sits at the heart of our business.

    The Smits Group has been supplying leading brands to the Automotive Refinish and Automotive Aftermarket industries, supporting distributors, retailers and end users throughout New Zealand and Australia.

    As our business continues to grow, we are looking for a customer-focused superstar who can bring energy, initiative and a positive attitude to our administration and customer support team.

    What will you be doing?

    This is much more than a traditional administration role. You'll be involved in a broad range of activities that keep our business running smoothly and ensure our customers receive exceptional service.

    Your responsibilities will include:
    • Customer Experience: Building strong relationships and providing responsive, professional support to our business customers.
    • Business Support: Assisting with day-to-day business operations and supporting our wider team.
    • Order & Shipment Management: Coordinating and processing local and international shipments.
    • Commercial Administration: Assisting with pricing reviews, rolling costs and customer tenders.
    • Stock Management: Reviewing stock levels and helping ensure product availability meets customer demand.
    • Digital Customer Support: Managing incoming emails, online enquiries and customer requests.
    • General Administration: Providing organisational support and light PA duties.
    What are we looking for?

    We're interested in the person as much as the experience. You'll ideally be someone who:
    • Has a genuine passion for customer service and enjoys going the extra mile.
    • Is naturally organised, proactive and takes pride in getting things right.
    • Has a positive, can-do attitude and enjoys taking ownership.
    • Is confident communicating with customers and colleagues at all levels.
    • Can juggle multiple priorities without losing sight of the details.
    • Has strong computer skills, particularly Microsoft Excel.
    • Has excellent written and verbal English communication skills.
    • Experience in wholesale distribution would be a real advantage.
    Please send your CV and a brief introduction outlining why you think you'd be a great fit for the role.


    Please Quote Reference Number 19278

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)






    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?




    (Q3) What drivers licence do you hold?

    (Q4) How many years experience do you have in a similar customer service / business support role?

    (Q5) How would you describe you computer skills (including Microsoft Excel)?




    (Q6) What is your salary expectation for this role?

    Check for Confirmation HERE after you click SEND