| Office & Sales Coordinator / PA to Owner |
| Taupo, Part Time, Trades & Services |
| Please Quote Reference Number 19189 |
| January 2027 start (open to earlier onboarding) |
| Marketing and social media skills a bonus |
| Flexible part time hours - Monday to Friday |
Be the first point of contact, the organiser and the person who keeps us moving.
Dan Hay Fabrication is a Taupō-based custom fabrication business delivering high-quality work across residential, commercial and architectural projects. We're now building the systems and team to support our next stage of growth.
We're looking for a warm, organised and proactive person to be the first point of contact for our customers, own our quote follow-up, and support the business owner as PA. This is a key role. You'll often be the first voice a customer hears, and you'll make sure every enquiry is looked after from first call to booked job.
What you'll be doing:
Customers & Sales:- Being the friendly, capable first point of contact for phone, email and walk-in enquiries
- Asking the right questions so we can quote accurately (site, timeframes, drawings, budget)
- Owning the quote pipeline: following up every quote and making sure no enquiry goes cold
- Keeping customers updated and handling questions or concerns with care
Jobs & Purchasing:- Managing job administration in Tradify from enquiry through to invoice
- Coordinating purchasing and following up with suppliers
- Assisting with invoicing and liaising with our bookkeeper
Supporting the Owner:- Managing diary and inbox
- Preparing for meetings and making sure actions are followed through
Systems & Compliance:- Developing and improving practical office systems and procedures
- Keeping health and safety records, training renewals and outstanding actions up to date
- Using tools like Claude or ChatGPT to save time and help us work smarter
What success looks like in your first 6-12 months:- Every enquiry is answered promptly and every quote is followed up
- Jobs run cleanly through Tradify from enquiry to invoice
- The owner's diary and inbox are under control
- H&S records and training renewals are fully up to date
- You've documented and improved at least a few of our key processes
About you:- You're warm and confident on the phone, and people come away feeling looked after
- You follow up naturally. You chase things up politely and don't let them slip
- You're curious and ask good questions to get the full picture
- You're quick, accurate and organised, even with constant interruptions
- You stay calm with frustrated customers and know when to escalate
- You take ownership and see things through to the end
- You're confident with technology and enjoy learning new systems
- You have experience in office administration, customer service, sales support or a similar role
Experience with Tradify or Xero, or in a trade-based business, would be a real advantage. Marketing and social media skills are a bonus but not essential.
Why join us?:- Work directly with the owner and have real influence over how things are done
- A varied role with genuine scope to grow, potentially into an Office/Operations Manager position as the business grows
- Be part of a skilled local team producing quality work you can be proud of
- Monday - Friday 9am - 3pm (negotiable)
- Enjoy the Taupō lifestyle without the city commute
Sound like you? APPLY NOW with an up to date CV and Cover Letter.
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| Please Quote Reference Number 19189 |
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