| After Sales Manager (Service, Parts and Tyres) |
| Hobsonville, Full Time, Automotive |
| Please Quote Reference Number 18784 |
| Commitment to helping you be an incredible leader |
| The security of a worldwide brand known for quality & reliability |
| Take your career to the next level: exciting, supportive & growth minded company |
About us
Join Hobsonville Toyota and lead the team responsible for delivering a great service experience.
We're part of a group with Toyota sites across North Shore and West Auckland, and we're proud of the people and care behind our work.
Toyota is the leading automotive brand in New Zealand, and we are focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We're so proud to represent this special and reliable brand.
About the role
As After Sales Manager, you'll oversee the day-to-day performance of the service department. You'll support service advisers and technicians, keep work moving through the workshop, resolve customer concerns and help the team deliver quality repairs on time. You'll also manage service budgets and performance measures, maintain safe working practices and work closely with the Parts and Warranty teams.
You'll do this by creating an excellent employee experience for your team, proactively and reactively pivoting and engaging with the financial performance of the units, creating an excellent experience for your customers and making operational decisions to the department excels with Toyota New Zealand's standards.
In return for your hard work, we commit:- Investment in your career! We are passionate about supporting our people and what they want to get out of their career.
- Work perks: car, discounts - servicing, parts, etc, wellbeing and social events throughout the year, competitive pay, long service rewards and a partnership with Boost.
- A leader trained in being a leader - we are so proud of this.
- $110,000 retainer/$120,000 on target earnings, depending on experience.
- Minimum 40 hours guaranteed.
To be considered for this role, you must have these skills and experience:- At least three years' experience as an After Sales or Service Manager in an automotive workshop or dealership
- Experienced in leading a team of people with proven success in:
- Their development goals being achieved
- Coaching conversations and results
- Setting standards, and holding people to account
- Fostering a high performing team culture
- Performance improvement - Leading a department through change
- Successfully developing and implementing new processes to increase efficiency and profitability - and implementing/embedding the same
- Leading a department that has achieved its financial and operational requirements (and you must have financial understanding, acumen and literacy)
- Excellent customer service skills
- Sound knowledge of vehicle servicing, repair processes, warranty procedures and workplace safety.
- A full driver's license and the legal right to work in New Zealand
If you're ready to lead a service team and make a difference for customers and colleagues, send us your CV and a brief cover letter outlining your Service Manager experience.
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| Please Quote Reference Number 18784 |
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