| Traveller Experience Specialist - Auckland |
| Auckland, Full Time, Travel & Tourism |
| Please Quote Reference Number 18053 |
| Passionate about travel & tourism and ready to make your mark? |
| Help take our high energy kiwi company to the next level! |
| Join the team at Mad Campers in Auckland |
Our passion for exploring NZ's great outdoors has led us to the campervan industry, where we are fanatical about delivering the best possible vans, service and experiences to our travellers.
We're currently seeking a Traveller Experience Specialist to join our Auckland team. This is a dynamic, hands-on role that combines frontline customer service with campervan preparation, ensuring every traveller receives an exceptional experience - from the moment they enquire to the moment they hit the road.
The successful applicant will embody the energy Mad Campers is known for: positive, organised and relentlessly focused on traveller satisfaction.
Key responsibilities:- Deliver consistent 5-star service alongside the Traveller Experience team.
- Complete vehicle show-throughs, drop-offs and traveller support.
- Manage incoming emails and calls, including booking requests, on-road assistance, traveller queries and complaints. Clear and timely communication is essential.
- Quality check all vehicles prior to collection to ensure Mad Campers presentation standards are met.
- Assist the vehicle detailing team to prepare vehicles for collection, including TAs, grooming, quality checks, kitset restocking, safety checks and organising extras.
- Maintain high presentation standards across all workspaces.
- Support scheduling, fleet planning and maintenance coordination in the booking system.
- Work closely with the Fleet Department to efficiently manage and resolve on-road issues.
- Assist the Fleet Department with COFs, licensing and registration tasks.
- Complete general duties as required.
- Support the broader business across dynamic and evolving responsibilities.
Our successful applicant will:- Be an energetic team player who is happy to get stuck in and support the wider team.
- Have relentless attention to detail and strong organisational skills.
- Have excellent customer service and communication skills.
- Be passionate about travel and the outdoors.
- Be positive, proactive and relentlessly focused on delivering an exceptional traveller experience.
- Be comfortable working across both customer-facing and hands-on operational tasks.
You must be available to work a minimum of 40 hours per week, Monday to Sunday as required by the roster, including some public holidays and overtime when required. You must also be available throughout our peak season from October to March.
The role is based at Mad Campers Head Office in Auckland, with occasional travel required.
Remuneration will be based on the skills and experience you bring to the role.
The Mad Way of Life
At Mad Campers, the traveller always comes first. We're passionate about great experiences, the environment and our service, and we believe in having fun and going a little bit MAD along the way.
If you're passionate about travel and tourism, love the outdoors, have an eye for detail and are the kind of energetic team player who is willing to get stuck in wherever needed, we want to hear from you!
So go MAD and come aboard with us - APPLY NOW through our online application form below.
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| Please Quote Reference Number 18053 |
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