| Customer Service / Hardware Trade Shop Team Member |
| Cambridge, Full Time, Customer Service |
| Please Quote Reference Number 17857 |
| Building industry experience or knowledge of building products an advantage |
| Excellent support and training |
| Join the friendly Cambridge ITM family |
Cambridge ITM is locally owned and proudly backed by ITM, one of New Zealand's leading trade building supplies networks. We support builders, tradies, and construction businesses across the Waikato with practical advice, quality products, and friendly, reliable service.
We are looking for a customer-focused Customer Service / Hardware Trade Shop Team Member to join our Cambridge store. This is a key role in our business, ideal for someone who is organised, positive, and confident dealing with customers, suppliers, and team members in a busy trade environment.
About the Role
In this full-time role, you will be the first point of contact for many of our trade and retail customers, helping them find the right products, processing enquiries, and supporting the wider Cambridge ITM team. The role is Monday to Friday, 7am to 5pm, with rostered Saturdays.
Key Responsibilities:- Assist customers in the ITM Trade Shop with product enquiries and purchases.
- Provide trade support to Account Managers and the wider sales team.
- Answer phone calls and respond to customer queries professionally.
- Manage stock levels and presentation within the hardware shop.
- Process quotes accurately from start to completion.
- Follow up on quotes, customer orders, and supplier information.
- Liaise with builders, suppliers, customers, and staff to meet timeframes.
- Follow company Health and Safety policies and procedures.
We are looking for someone who is reliable, approachable, and ready to be an integral part of our team. Experience in the building industry or knowledge of building products would be an advantage.
About You:- Experience or knowledge of the building industry and trade products.
- A positive attitude, enthusiasm, and reliability.
- Strong organisation and time management skills.
- Good computer literacy.
- Clear communication skills and confidence dealing with people.
- A strong customer focus and the ability to build good relationships.
- The ability to work well within a team.
- Confidence working in a fast-paced environment.
What We Offer:- Excellent support and training.
- A stable, positive working environment.
- A competitive salary.
- The opportunity to be part of a locally owned business that values its customers and team.
Apply now with your CV and a cover letter.
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| Please Quote Reference Number 17857 |
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