| Operations & Events Manager |
| Phillipstown, Full Time, Operations |
| Please Quote Reference Number 17826 |
| Hands-on leadership role with variety and responsibility |
| Work with leading corporate clients and iconic Canterbury events |
| Join one of Christchurch's most established catering companies |
For more than 45 years, Victoria Food Services has built a reputation for exceptional food, reliable service and outstanding customer experiences. We proudly cater for many of Canterbury's leading businesses, conferences, sporting organisations, weddings, private functions and special events.
As we continue to grow, we're looking for an experienced Operations & Events Manager to become a key leader within our business. Working closely with the Managing Director, you'll take ownership of our day-to-day operations, logistics and events, ensuring every order and event is delivered to the high standard we're known for.
About the Role
This is a hands-on leadership role overseeing our catering operation from order through to delivery and event execution.
You'll ensure our kitchen, logistics and event teams work seamlessly together while maintaining exceptional quality, customer service and operational efficiency.
Key Responsibilities:- Operations
- Manage and assist in daily catering operations from order through to dispatch and delivery
- Coordinate kitchen production with delivery schedules and event requirements
- Ensure every order is accurate, presented professionally and delivered on time
- Develop systems and processes that improve efficiency and accountability
- Proactively identify and resolve operational challenges - Events
- Plan and oversee conferences, corporate functions, weddings, sporting events and special events
- Coordinate event logistics from planning through to setup and pack-down
- Lead event teams to deliver exceptional customer experiences
- Act as the primary operational contact for clients - Leadership
- Lead, coach and support delivery, event and front-of-house teams
- Assist with recruitment, training, rostering and performance management
- Conduct daily operational briefings and create a positive team culture - Logistics & Customer Service
- Coordinate delivery schedules, drivers and vehicles
- Manage catering equipment and operational assets
- Build strong relationships with clients and suppliers
- Respond confidently to changing priorities and customer requests - Administration & Continuous Improvement
- Maintain operational records, schedules and event plans
- Support Health & Safety, food safety and compliance requirements
- Recommend improvements to systems, logistics and operational performance
About You
We are looking for confident leader who enjoys taking ownership and delivering results in a fast-moving environment.
You'll demonstrate:- Previous leadership or management experience
- Experience in catering, hospitality, events, food production, logistics, hotel operations or a similar service-based business
- A full New Zealand Driver Licence
- Excellent organisational and communication skills
- The ability to remain calm and make sound decisions under pressure
- Strong commercial awareness and a customer-first mindset
- Confidence using rostering, scheduling and operational systems
- An understanding of how AI and technology can improve operational efficiency
- A good level of physical fitness to handle the physical, hands on nature of the role
Advantageous but not essential:- Food Safety, First Aid or Health & Safety qualifications
- Experience with Flex Catering or similar catering management systems
Why Join Victoria Food Services?
You'll join a business of more than 12 employees across two Christchurch sites, working in a fast-paced environment where teamwork, quality and customer service are everything.
This role offers flexibility when required, including occasional early starts, evenings or Saturdays to support major events.
We can offer:- Lead operations for one of Christchurch's most respected catering companies
- Work directly alongside the Managing Director with genuine autonomy
- Competitive salary reflecting the responsibility of the role
- Diverse role where no two days are the same
- Career growth within an established and growing business
- Supportive and experienced team
- Make a real impact on the future of the business
This is an outstanding opportunity to step into a genuine leadership role where you'll have the autonomy to improve systems, lead a great team and play a key role in the continued success of our business.
If you're an organised leader who thrives in a fast-paced environment, enjoys solving problems and loves making things happen, we'd love to hear from you.
APPLY NOW through our online application from.
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| Please Quote Reference Number 17826 |
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