| Customer Service Administrator |
| New Plymouth, Full Time, Admin/Office |
| Please Quote Reference Number 17786 |
| Competitive remuneration (aligned with skills and experience) |
| Join the supportive team at Pace Power & Air New Plymouth |
Pace Power & Air is expanding its service team and we're looking for a proactive and organised Customer Service Administrator to support our busy service department.
This role is the front line of customer interaction and plays a key part in ensuring smooth scheduling, accurate job management, and exceptional customer communication.
You'll work closely with our Service Planner & Parts Coordinator to keep jobs flowing, customers informed, and technicians scheduled efficiently.
If you enjoy a fast‑paced environment, have strong communication skills, and take pride in keeping systems tidy and organised, this is a great opportunity to join a growing business with clear development pathways.
What You'll Be Doing:- Front‑counter customer service and service bookings
- Managing incoming service enquiries (phone, email, counter)
- Scheduling technicians based on job priority, capability, and parts readiness
- Updating and maintaining the maintenance planner
- Proactively contacting customers to book upcoming services
- Creating and managing jobs in Simpro
- Keeping CRM data accurate and up to date
- Tracking job progress and updating job statuses
- Supporting service sales opportunities and maintenance contract leads
- Monitoring equipment telemetry systems and identifying service opportunities
- Supporting our Remote Branches with service administration support
- Coordinating closely with the Service Planner & Parts Coordinator
What You'll Bring:- Strong customer service and communication skills
- Confidence managing bookings and schedules
- High attention to detail and accuracy
- Ability to multitask and stay organised
- CRM or scheduling system experience (Simpro preferred but not essential)
- A proactive, positive attitude
Why Join Pace Power & Air?:- Supportive team environment
- Clear development pathways
- Stable, long‑term role in a growing business
Please apply now through the online application form below.
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| Please Quote Reference Number 17786 |
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