Apparel Technician (Measure & Fit Technician)
Porirua, Wellington
Please Quote Reference Number 17747
  • Monday - Friday 7:45am - 4:15pm
  • Be part of a friendly dynamic team
  • Competitive salary package on offer

    • Are you a calm, physically fit, and detail-orientated professional with a passion for delivering exceptional customer service?

    Join Tactical Solutions as a Measure and Fit Technician supporting the operational needs of NZ Police and their individual body armour requirements.

    This full-time position is based at the Royal New Zealand Police College in Wellington and plays a critical role in delivering frontline and behind-the-scenes support to NZ Police recruits and district staff nationwide.

    About the Role

    As part of our Body Armour Services team, you'll be in a hands-on, customer facing role, providing body armour measuring and fitting services to NZ Police. Your role is pivotal in ensuring Tactical Solutions fulfils their contractual obligations, ensuring frontline staff are fitted correctly, adhering to required protection levels, and ensuring operational comfort.

    You'll operate across three key workstreams:
    • Measure and Fitting Services
    • Support Ticket Administration
    • Fitting Event Management
    Key Responsibilities

    Measure and Fitting Services:
    • Take and record accurate officer measurements and fit body armour in accordance with the fitting standard.
    • Develop extensive knowledge of the body armour system, and the body armour fitting standard, and be able to communicate benefits and features of the system as well as care instructions to the end-users.
    • Demonstrate an understanding of all body armour processes from start to finish.
    Support Ticket Administration:
    • Ensure a high level of accuracy and detail when recording related information in our asset management system.
    Fitting Event Management:
    • Assist in the organisation and attend our "in district" body armour clinics, held within NZ Police stations all over the country.
    • Liaise with external stakeholders to arrange officer appointment times.
    • Analyse customer issues to determine specific fitting and size requirements.
    • Coordinate with Tactical's warehouse staff to ensure required inventory is delivered to clinics within the requested timeframes.
    What You'll Bring

    We're looking for someone with strong interpersonal skills, a high level of professionalism, and the ability to stay composed under pressure. You will need to be equally confident working independently and collaboratively across teams within Tactical. You'll also need to liaise and communicate effectively with the customers, both frontline and within management. Full measure and fitting certification training will be provided.

    Key Attributes:
    • Comfortable working in close physical proximity to clients while maintaining professionalism and discretion.
    • Demonstrate professionalism with all customer interactions, in-person, on the phone and in written communications.
    • Be able to travel regularly around the country servicing customer body armour requirements, sometimes with very little notice.
    • Maintain a positive and customer focused attitude.
    • Although previous apparel fitting experience isn't essential, any related experience would be a positive.
    • Hold a full NZ Driver's License.
    • Return a clean NZ Police vetting check.
    Key Relationships

    You'll report to the Measure & Fit Supervisor and work closely with:
    • Other Measure & Fit Technicians
    • Customer Support
    • BAS Operations Manager
    • Tactical Warehouse Staff
    Why Tactical Solutions?

    Tactical Solutions is a trusted partner of multiple government agencies, committed to delivering high-quality operational support through innovative technology and excellent service. As part of our Measure and Fitting Services team, you'll play a meaningful role in ensuring officer safety and operational readiness.

    Ready to make a difference?

    Apply now to be part of a professional, purpose-driven team that supports frontline police officers across Aotearoa

    Please Quote Reference Number 17747

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