Sales Support & Administration Operator

Sales Support & Administration Operator

Albany, Full Time, Admin/Office

Please Quote Reference Number 17704

Be the key support to the Business Manager

No two days the same across sales, admin and production support

Join a fast-paced promotional products business

About the Role

We are looking for a motivated, organised and hands-on Sales Support & Administration Operator to become an integral part of our team. This role is the primary support to the Business Manager, providing sales administration, customer service and operational support to ensure orders move efficiently from enquiry through to production and dispatch.

As a small, fast-paced promotional products wholesaler, no two days are the same. We are looking for someone who enjoys variety, has excellent attention to detail, and is willing to roll up their sleeves to help wherever required. Whether that's preparing artwork proofs, processing customer orders, assisting production or even packing orders during busy periods, you'll be a true team player.

This is a full-time position based at our office in Albany

Due to the nature of the promotional products industry, additional overtime may occasionally be required during peak periods or to meet customer delivery deadlines.

Key Responsibilities:

Provide sales administration support, including preparing quotes, processing orders and managing customer enquiries
Deliver excellent customer service via phone and email, assisting with product information, pricing and order updates
Coordinate artwork approvals and liaise with customers and the Creative Team to ensure requirements are met
Maintain product information, stock codes, website listings and internal systems
Process customer applications, create accounts and maintain accurate records
Support procurement, inventory management and production administration
Set up production jobs and ensure information is accurate before moving into production
Work collaboratively across Sales, Creative, Procurement and Production teams to meet customer deadlines
Assist with packing, labelling and general production tasks during busy periods

Skills & Experience

To be successful in this role, you'll be an organised and proactive team player who enjoys variety and takes pride in delivering excellent customer service. You'll be comfortable managing multiple priorities, working across different teams and supporting both office and production environments.

Essential:

Previous experience in sales support, administration or customer service
Excellent organisational and time management skills
Strong attention to detail
Confident written and verbal communication skills
Ability to multitask and prioritise competing deadlines
Strong computer skills and confidence learning new systems
Professional and friendly customer service skills
Ability to work independently while contributing positively to a team

Experience in the following areas will be highly regarded:

Promotional products, print, signage or manufacturing industries
Understanding of artwork file types including PDF, AI, EPS, SVG, JPG and PNG
Adobe Illustrator, Photoshop or CorelDRAW
Maintaining website product listings or e-commerce platforms
CRM or ERP systems

Why Join Us?

We're a small, supportive team where everyone plays an important role. This is an opportunity to become a key member of the business, working closely with the Business Manager and contributing across sales, administration, creative coordination and operations.

If you enjoy variety, thrive in a team environment and aren't afraid to get involved wherever needed, we'd love to hear from you.

Please Quote Reference Number 17704