Member Services Administrator
Albany, Full Time
Please Quote Reference Number 17427
  • Are you an outgoing person with great communication skills?
  • Small fun team in Albany based office
  • Huge variety everyday

    • Auto Super Shoppes is one of New Zealand's leading automotive workshop networks, supporting over 120 independently owned workshops throughout the country. Our support office provides a wide range of services to help our members succeed, and we're looking for an organised, reliable, positive and customer-focused person to join our team.

    This is a newly structured role that has been created to facilitate further growth. Tasks are varied where no two days are the same. You'll be an important part of our Member Services team, providing exceptional support to our members while helping support the management team.

    About the role

    As one of the first points of contact for our members, you'll play an important role in delivering outstanding customer service and maintaining the professional reputation of Auto Super Shoppes. As the primary support to our Membership Manager, you'll help coordinate member engagement activities, meetings and travel, prepare reports and documentation, and support initiatives that help our members make the most of their Auto Super Shoppes membership.

    This is a busy, office-based role which requires a strong attendance record.

    Your responsibilities will include:
    • Providing friendly and professional customer service to customers, members and other business partners
    • Responding to member enquiries and directing requests to the appropriate people
    • Coordinating member merchandise and promotional material orders
    • Assisting with member communications and announcements
    • Maintaining accurate databases and member records
    • Coordinating travel arrangements and assisting with member visit planning
    • Preparing visit reports and maintaining operational records
    • Assisting with conferences, meetings and member events
    • Supporting the wider team with general administration and office coordination
    About you

    You'll be someone who enjoys helping people, thrives in a busy environment and takes pride in producing accurate, high-quality work.

    Ideally you'll have:
    • Excellent customer service and communication skills
    • Strong organisational and time management abilities
    • Great attention to detail
    • Confidence using Microsoft Office and learning new systems
    • The ability to manage multiple priorities and adapt as business needs change
    • A positive attitude and willingness to support the wider team
    • Previous administration or customer service experience is essential
    Why join us?

    We're a close-knit team that genuinely enjoys working together. We offer a supportive environment, varied work, opportunities to learn, and the chance to make a real difference to our members across New Zealand.

    If you're looking for a role where you can build relationships, develop your skills and be part of a successful national organisation, we'd love to hear from you.


    Please Quote Reference Number 17427

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    Complete this Additional Questionnaire:

    (Q1) Are you a permanent resident or NZ Citizen currently living in NZ?



    (Q2) What notice period are you required to give in your current role?

    (Q3) What are your hourly rate expectations?

    (Q4) Do you have previous administration or customer service experience?



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