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Looking for a new challenge in a supportive team?
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Fast paced, rewarding and challenging position!
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Be part of an award winning team at Harcourts Cooper & Co
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Harcourts Cooper & Co is one of Auckland's leading residential real estate businesses, with offices across the North Shore, Rodney, and Waitakere. We back our salespeople with the people, systems, and standards that let them perform at their best. We're hiring an Operations Manager to lead the frontline support function across our office network.
The role
Based at HQ with responsibility across every office, you'll lead the Team Leaders and the wider Office Administration team. You'll own the end-to-end sales support process from listing to settlement. Your job is to make it easier for our salespeople to do theirs, and to make sure every client interaction reflects the standard we're known for.
What you'll do:- Lead and develop the Team Leaders, and through them, the broader support team.
- Own the sales support workflow end to end. Find friction, remove it.
- Drive consistency across offices without losing sensible local flexibility.
- Partner with Marketing, Technology, Compliance, and Finance to lift the salesperson and client experience.
- Build a service-focused culture across the support function.
What you'll bring:- A track record in senior operations, administration, or service leadership.
- Experience leading multi-site teams and managing team leaders or supervisors.
- Real estate, franchising, or another fast-paced professional services environment (preferred).
- Strong people leadership. You coach, you develop, you hold the standard.
- A practical eye for process. You see how work flows and how to improve it.
- Calm, organised, direct but fair, comfortable with change.
Why Cooper & Co
A genuine market leader, growing, with strong culture, serious investment in people and systems, and a leadership team that treats operations as a strategic function. You'll have the mandate, the team, and the support to scale what's already working and fix what isn't.
If you are confident in your abilities to succeed and will thrive in this career opportunity, please apply with an up-to-date CV and cover letter through the online application form
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| Please Quote Reference Number 16642 |
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