| L2 Help Desk & Technical Support Coordinator |
| Albany, Auckland, Full Time |
| Please Quote Reference Number 16535 |
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Previous experience in an IT or Security Help Desk environment
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Opportunity to specialise in advanced, integrated security technologies
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Join the team at IQ Security - Based in Albany
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About the Role
IQ Security is looking for a motivated and technically capable L2 Help Desk & Technical Support Coordinator to join our Albany-based team. This role is ideal for someone with a strong IT foundation who enjoys solving complex technical issues and supporting integrated security systems.
As a Level 2 support specialist, you will handle escalated technical issues requiring in-depth troubleshooting and analysis. You'll act as a key link between field technicians and system administration, supporting system commissioning, remote troubleshooting, and operational coordination.
Key Responsibilities:- L2 Technical Support & System Administration
- Act as the primary escalation point for software and hardware issues across security platforms
- Support and maintain client IT environments, including Windows-based servers and dedicated systems
- Troubleshoot networking and integration issues between security systems and client infrastructure
- System Commissioning & Field Support
- Remotely commission integrated CCTV, alarm, and access control systems
- Provide technical guidance to field technicians during installations
- Configure and optimise security hardware, including camera systems
- Support Coordination & Scheduling
- Provide cover for the Support Scheduling Team during peak periods or staff leave
- Manage support tickets and coordinate technician dispatch
- Ensure accurate triaging and prioritisation of service requests to meet SLAs
- Maintain clear and accurate documentation of system configurations and support history
Technical Skills & Experience:- Security Platforms: Exposure to enterprise security systems (or strong transferable IT experience)
- Hardware: Experience with CCTV cameras, alarms, and access control hardware
- IT & Networking:
- Windows Server and PC administration
- TCP/IP networking
- VPN and remote access configuration - Experience: Minimum 2-3 years in an IT or security help desk environment
What We Offer:- Full Training Provided: Comprehensive training on all systems and platforms used
- Career Development: Opportunity to specialise in advanced, integrated security technologies
- Modern Workplace: Join a professional team in a well-located Albany office
- Niche Skill Development: Build expertise at the intersection of IT networking and physical security
About You:- Problem Solver: You take a methodical approach to diagnosing and resolving technical issues
- Organised & Adaptable: Comfortable balancing technical work with coordination responsibilities
- Strong Communicator: Able to clearly guide field technicians and provide professional client updates
Required Credentials:- Valid New Zealand Security Licence
If you're looking to take the next step in your IT or technical support career and develop specialist skills in a growing industry, we'd love to hear from you.
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| Please Quote Reference Number 16535 |
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