| Team Leader - Sales & Marketing Support |
| Please Quote Reference Number 15789 |
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Oversee listings, sales & marketing workflow at scale
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Lead continuous improvement and compliance excellence
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Join the #1 Harcourts Franchise in the World
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About Cooper & Co
Harcourts are proudly the Most Trusted Real Estate brand in New Zealand, for the 13th year in a row along with Cooper & Co being the #1 Harcourts Franchise in the world! Our experience, training, national and international networks, our tried and tested marketing strategies and most of all our commitment to our staff are what make us different. Harcourts Cooper & Co have 23 locations across the North Shore, Rodney, Waitakere City, and Central and we are committed to delivering for our team, clients and community.
We are a vibrant, friendly team who pride themselves on their professionalism and award winning results, backed by a supportive leadership team.
About the role
We are looking for an enthusiastic Sales & Marketing Team Leader to join our award winning team in a full time role on the North Shore.
We are looking for a professional and personable Sales & Marketing Team Leader to enhance the quality, productivity, and engagement of our sales and marketing support team, ensuring our clients and Cooper & Co sales teams receive a seamless, world‑class service. Each Team Leader will manage a pod of Sales & Marketing Coordinators, acting as a player‑coach, overseeing daily workflow, providing hands-on support, and championing a culture where Better Never Stops.
Your responsibilities will include, but are not limited to:- Oversee daily workflow across listings, sales and marketing campaigns, ensuring accuracy and on-time delivery.
- Manage team coverage and resources, maintaining seamless support across offices and pods.
- Lead, coach and develop Sales & Marketing Coordinators, setting clear KPIs and driving high performance.
- Monitor service levels, productivity and quality standards, proactively resolving bottlenecks.
- Embed best practice across campaign processes, including listings, AML, marketing and sales administration.
- Use data and KPIs to identify improvements and enhance efficiency, accuracy and turnaround times.
- Ensure full compliance with the Real Estate Agents Act 2008, AML requirements and company policies.
- Partner closely with Branch Managers and Sales Leaders to deliver exceptional support outcomes.
- Collaborate with cross-functional teams (Tech, Marketing, Finance) to improve systems and processes.
- Contribute to a positive, high-performance culture aligned with company values.
About you
We are looking for an organised person who can take hold of this exciting opportunity and bring their skills and positive energy to our team.
To succeed in this role you'll need:- Proven senior administrator, team leader or office manager in real estate, professional services or a high‑volume marketing environment.
- Track record of lifting team performance while juggling day‑to‑day delivery.
- Advanced workflow & people‑scheduling skills.
- Deep working knowledge of listing/sales administration systems, campaign management tools and Microsoft productivity suites.
- Confidence to coach others and provide clear, candid feedback.
- Strong business acumen, able to balance service quality with efficiency to drive sustainable growth.
- Calm under pressure, solutions‑focused and relentlessly organised.
- Natural relationship‑builder who connects teams and keeps communication open.
- Embraces our Better Never Stops ethos - always seeking to raise the bar.
If you are confident in your abilities to succeed and will thrive in this career opportunity, please apply with an up-to-date CV and cover letter through the online application form
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| Please Quote Reference Number 15789 |
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