| Service Desk Representative |
| Bishopdale, Part Time, Customer Service |
| Please Quote Reference Number 15481 |
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Varied service desk role in fast-paced environment
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First point of contact for tenants & contractors
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Part-time role | Mon-Fri 11am-5pm | Immediate start
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At Property Helpdesk we provide 24/7 professional, reliable and effective call centre services to monitor and manage alarms, security, service requests, maintenance requests and more.
We are currently on the lookout for an outgoing, organised, and personable Service Desk Representative to join our Bishopdale team. This is a varied and fast-paced role suited to someone who enjoys helping people, managing multiple tasks, and being part of a supportive team environment.
This is a part-time position with an immediate start, working:
Monday to Friday, 11:00am - 5:00pm, plus participation in a shared on-call weekend roster (approximately 1 in every 6 weekends, working at home).
As a Service Desk Representative, you will be the first point of contact for incoming requests and play a key role in ensuring timely and effective coordination between tenants, contractors, and facilities teams.
Key responsibilities include:- Answering incoming calls and responding to emails professionally and efficiently
- Logging and updating jobs accurately across multiple client portals and systems
- Coordinating and liaising between tenants, contractors, and facilities management
- Monitoring requests and ensuring they are followed through to completion
- Maintaining clear and accurate records of all communications and actions
We are looking for someone who is confident on the phone, organised, and comfortable working in a structured service environment.
To be successful in this role, you will have:- Previous customer service experience (a background in a call centre is preferred)
- Strong computer skills and confidence using multiple systems simultaneously
- Proficiency in Microsoft Office applications
- Excellent verbal and written communication skills with clear phone manner
- Accurate typing skills (minimum 30 WPM preferred)
- Strong attention to detail and ability to retain and recall information
- Ability to remain calm and professional in a fast-paced environment
- A reliable, flexible, and team-focused attitude
At the Property Helpdesk, no two days are the same - we do work hard, but we have the advantage of doing so in a relaxed environment with a friendly and fun team.
What we offer:- Consistent weekday hours
- No weekend office work (on-call roster shared remotely)
- Supportive and cooperative team environment
- Varied and engaging work
- Onsite parking
- Immediate start available
If you enjoy helping people, working in a team, and being part of a professional service environment, we would love to hear from you.
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| Please Quote Reference Number 15481 |
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