| Operations & Retail Co-ordinator |
| Sydenham, Full Time, Retail |
| Please Quote Reference Number 15458 |
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Are you a systems person and thrive on details?
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Drive the daily flow of our business as the vital link between our team
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Be the 'Control Tower' for Poolwerx Christchurch
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A paid day off on your birthday... and a Border Collie named Storm on the welcoming committee!
Poolwerx is Christchurch's go-to for mobile pool servicing, equipment upgrades, and expert water chemistry. We are a locally owned family business that has evolved from a mobile-only service to a thriving Sydenham retail hub. As we continue to grow, we need a sharp, organised, and technically-minded Operations Co-ordinator - our own "Control Tower Operator" - to drive the daily flow of our business.
This isn't a "sit-and-wait" retail job. You will be the vital link between our sales team, our mobile technicians, and our clients - bringing structure, alignment, and follow-through to everything we do.
Why Join Our Team?:- Birthday Leave: A paid day off on your birthday to celebrate you!
- Growth: Continual professional development within a multi-award-winning brand.
- Team Culture: We're a supportive, friendly team that enjoys regular team events and catch-ups throughout the year. You'll need a sense of humour!
- Purpose: The satisfaction of helping Canterbury families create backyard memories.
- People First: We are bosses who value your contribution and are committed to your success, both inside and outside of work.
The Role: You Drive the Hub
Do things just run better when you're involved?
On any given day, you will:- Own the Client Journey: You'll manage every interaction - from walk-ins and phone calls to website enquiries. By building trust from the first "hello," you'll guide clients through the entire process: enquiry, quote, booking, and nurturing a long-term relationship.
- Get Technical: Perform in-store water testing and provide advice to help clients balance their pools and spas (we'll train you on the science!).
- Master the Schedule: Coordinate technicians and installations, juggling the calendar when the Canterbury weather shifts or urgent call-outs pop up.
- Manage the Flow: Monitor "Work in Progress" to ensure jobs are quoted and completed on time, while helping us refine our processes (SOPs) as we grow.
The Opportunity for Growth
While you'll have full guidance and support from the business owners, we are looking for someone who wants to step up. Once you are fully trained, you will have the autonomy to lead operations and manage the business when the owners are away or travelling for work.
This Role is for You if:- You thrive on the details: You enjoy juggling a high volume of jobs at once and pride yourself on the fact that nothing ever "drops through the cracks."
- You're a "Systems" person: You embrace tech and process improvements to make a business run faster and smarter.
- You're an Analytical Thinker: You aren't scared to 'find a better way' whilst remaining within company guidelines.
- You're a confident decision-maker: When plans shift or new jobs come in, you stay calm and pivot the team effectively.
What You'll Bring:- Relevant Experience: A solid background in office administration and customer service.
- Logistics Flair: Ideally, you've had experience in a scheduling or coordination role - but if you are naturally highly organised and a quick learner, we want to talk to you.
- Communication: The ability to comprehend the technical talk and translate that into easy-to-understand language for our clients.
- Tech Savvy: Strong computer literacy. You will work across three systems to manage our bookings, inventory, and basic accounting.
- A Proactive Approach: A practical, hands-on mindset. You're just as comfortable processing an invoice or organising the stock room as you are managing a complex schedule.
Ready to join the team? Apply now with your CV and a brief cover letter telling us why you're the organized "go-to" person we need.
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| Please Quote Reference Number 15458 |
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