| Service & Booking Administrator |
| Competitive remuneration aligned with experience |
| Marsden Point, Full Time, Admin/Office |
| Please Quote Reference Number 15161 |
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New role ready for you to make it your own
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Collaborative, warm, supportive team environment
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As a leader in premium caravans, we're proud to deliver exceptional quality - and just as proud of the care we offer long after our customers drive away. Vanari is focused on strengthening its customer experience, investing in our people, and building long-term relationships that reflect the trust our customers place in us.
We're entering an exciting new chapter: our purpose-built dealership is set to open in April, and with it comes growth, opportunity, and new roles across the company. This is your chance to be part of our expansion and help shape the next phase of Vanari's journey.
Based in Marsden Point, this is a full-time opportunity working Monday - Friday, 8:30am - 5pm. An immediate start is available.
You'll be responsible for:- Coordinate workshop schedules with the Workshop Lead to ensure smooth daily operations
- Manage the end-to-end service booking process, including job card preparation and workflow tracking
- Issue and manage job cards for technicians, prioritising jobs and managing changes as required
- Schedule service appointments and coordinate repairs to deliver a seamless customer experience
- Liaise with technicians and keep customers informed on job progress and updates
- Close jobs accurately and maintain up-to-date records in service systems
- Generate invoices, process payments, and manage parts ordering, invoicing, and dispatch
- Act as the first point of contact, providing professional reception and administrative support
- Maintain accurate customer and service records
- Handle customer enquiries with a solutions-focused approach
- Contribute ideas to improve administrative, service, and customer support processes
You'll join a growing team in a dynamic environment where systems and processes are continually evolving. We're looking for an adaptable and proactive professional who enjoys helping shape and refine procedures to ensure operations run smoothly.
Requirements:- Highly organised with strong attention to detail
- Excellent written and verbal communication skills, with the ability to liaise confidently with customers and team members
- Solutions-focused mindset with the ability to prioritise and manage competing tasks effectively
- Comfortable working in a fast-paced, dynamic environment
- Previous experience in administration or service coordination (minimum 3 years preferred), however candidates with a positive attitude and a strong willingness to learn are strongly encouraged to apply
- Experience in the automotive, caravan or RV industry is highly regarded but not essential.
Benefits:- Real influence over dealership development and growth
- Competitive wage
- Opportunity to be part of an exciting expansion and a growing team
- A supportive, collaborative work environment
- Hands-on experience in a premium, customer-focused business
- Opportunities for growth and development within the company
- Ongoing support from passionate owners
- A thriving industry offering career stability and lifestyle appeal
- Onsite parking
If you have the skills, personality and experience we're looking for - we want to hear from you! APPLY NOW through our online application form with an up to date CV and Cover Letter.
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| Please Quote Reference Number 15161 |
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