| Workshop & Customer Support Coordinator |
| West Auckland, Full Time, Customer Service |
| Please Quote Reference Number 14859 |
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Monday to Friday, 9:00am - 5:00pm
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Enjoy being part of a busy team
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Join us at KAAR in West Auckland
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About KAAR
KAAR (Kelvin Armstrong Auto Repairs) is a well-established automotive repair and servicing business with a strong reputation across West Auckland. We pride ourselves on professionalism, quality workmanship, and outstanding customer service.
We are now seeking a Workshop & Customer Support Coordinator to support our Avondale & Henderson teams and help ensure the smooth day-to-day operation of the workshop.
About the Role
This is a key support role that sits between customers, technicians, suppliers, and management. You'll be responsible for front-of-house customer care located at KAAR Avondale while also assisting with parts sourcing, quoting support, vehicle logistics, and site organisation.
This role is ideal for someone who enjoys variety, takes pride in organisation, and likes being part of a busy, professional team.
Key Responsibilities
Customer Reception & Communication:- Greet customers in person and answer incoming calls
- Be the first point of contact for enquiries and bookings
- Liaise with customers regarding repairs, approvals, and timelines
- Maintain KAAR's high standard of customer service
Quoting, Estimating & Administration:- Assist with preparing service and repair quotes
- Follow up approvals and update job statuses
- Maintain accurate job records and documentation
- Support workshop management with general administration
Parts & Materials Coordination:- Source, price, and order parts required for repairs
- Liaise with suppliers to ensure timely delivery
- Track and follow up parts orders
- Allocate parts to the correct jobs
Loan Vehicle Management:- Manage loan vehicle bookings and availability
- Maintain loan vehicle diary and records
- Carry out condition checks before and after use
- Arrange cleaning of loan vehicles when required
- Ensure vehicles are presented to KAAR standards
Vehicle Logistics & Carpark Management:- Pick up and deliver customer vehicles as required
- Move vehicles safely in and around the site
- Manage carpark space efficiently
- Ensure vehicles are correctly tagged and stored
Skills & Experience
Essential:- Strong customer service and communication skills
- Excellent organisation and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer skills
- Full, clean NZ driver licence
Desirable (but not essential):- Automotive or service industry experience
- Familiarity with vehicle parts and repair processes
- Experience assisting with quotes or estimates
Personal Attributes:- Professional and well presented
- Reliable and proactive
- Calm under pressure
- Team-focused with a positive attitude
- Takes pride in maintaining high standards
This is a Full time position working Monday to Friday, 9:00am - 5:00pm.
Remuneration will be aligned with the skills and experience you bring to the role.
APPLY NOW through our online application form.
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| Please Quote Reference Number 14859 |
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