Technical Solutions Specialist
Ponsonby, Full Time, IT Jobs
Please Quote Reference Number 13985
  • Driven and passionate about providing IT solutions?
  • We're looking for an experienced Technical Solutions Specialist
  • Join the most awesome IT Services provider to New Zealand SME's

    • We are looking for a reliable and experienced Technical Solutions Specialist to join our team. This is fully-office based position, involving working in Ponsonby.

    The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Solutions Specialist plays an important role in making sure that happens.

    For that reason, we don't really operate with level 1 technical support on the front lines. We'd rather get a bunch of experienced people that know their stuff talking with users to ensure they get the best possible experience. The Technical Solutions Specialist handles the incoming support requests from our clients via calls and emails. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way.

    The successful candidate will offer the following:
    • A strong understanding/experience of Microsoft 365, Exchange and SharePoint
    • At least 3 years of remote support experience
    • A deep desire to deliver an amazing client experience
    • Knowledge of IT applications, software and hardware
    • The ability to speak both Geek and human
    • An understanding of support tools, techniques and how technology is used to provide services
    • A love of (and ability to) solve problems and challenges
    • Great communications skills, founded in being a good listener
    • Strong understanding of operating systems, business applications, printing systems and network systems
    • Ability to type quickly and accurately while talking on the phone
    Ideally you will also have (but not essential):
    • Experience using a Ticketing system / RMM Tool and PSA software
    • Experience providing support via remote tools
    • Experience dealing with networking equipment - Firewalls, Switches, Access Points etc
    • Experience with Microsoft servers in live environments
    • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
    • Client Experience Certifications such as Helpdesk Habits etc.
    • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
    We offer great benefits and rewards:
    • Get your birthday off after your first year onwards
    • An easy-going environment and culture (we all enjoy what we do)
    • A proactive approach to ongoing training to help you develop life-long skills
    • Staff driven bonus system
    • Pool of shared car parks
    • Career progression opportunities
    Remuneration will be aligned with the skills and experience you bring to the role.

    APPLY NOW through our online application form with a current CV and covering letter.
    Please Quote Reference Number 13985

    Please Complete the Details in our Form Below

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    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?




    (Q3) How many years remote support experience do you have?

    (Q4) How would you rate your understanding/experience of Microsoft 365, Exchange and SharePoint?



    (Q5) Do you have experience with Microsoft servers in live environments?



    (Q6) What is your salary expectation for this role?

    Check for Confirmation HERE after you click SEND