| Level 1 Support Analyst (No experience required) |
| $55,000 - $65,000 per year + bonus |
| Albany, Full Time, IT Jobs |
| Please Quote Reference Number 13821 |
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Grow your career with providing high quality customer service
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Permanent, full-time opportunity
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Join our supportive team in Albany
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What we're looking for
Are you tech-savvy, customer-oriented, and ready to kickstart your career in the dynamic world of cloud technology? We are a leading technology provider and are seeking an enthusiastic individual to join our Tech Support Team. This is an entry-level position with no experience required. This is an excellent opportunity for a motivated individual who is passionate about technology and eager to grow within a fast-paced and innovative industry.
What you will do:- Providing tech support to clients with a focus on quick resolution of incidents and great customer satisfaction.
- Processing of service requests, including new starter, leavers, device onboarding, and offboarding.
- Reviewing tickets created by clients, including categorisation and routing.
- Handling incoming client calls, logging tickets with correct categorization and resource assignment.
- Liaising with vendors, suppliers, and internal teams.
- Escalating tickets to our L2 and L3 engineers as per our escalation process.
Apply now through our online application form.
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| Please Quote Reference Number 13821 |
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