Customer Service / Sales Support
Pukekohe, Full Time, Customer Service/Sales Support
Please Quote Reference Number 13644
  • Supportive and close-knit team culture
  • Enjoy job security with a stable family-owned business
  • Join the friendly team at Furtex Pukekohe

    • About Us

    Furtex is a New Zealand family-owned business with a strong heritage in design, sourcing, and innovation spanning over 80 years.

    From our hometown in Pukekohe, we create and supply distinctive soft furnishing products that cater to a wide variety of interior styles and lifestyles, from high-end residential projects to accessible homeware for busy families.
    Founded in 1939, our business has grown through four generations to become one of New Zealand's most respected importers, designers, and wholesalers of textiles, fur fabrics, and soft furnishings.

    Today, our brands, Baya, Ollo, and Heirloom, are recognised for their quality, style, and creativity.
    We love what we do and combining our long-standing expertise with exceptional customer service to inspire beautiful, authentic living spaces.

    Position Summary

    We are seeking a proactive and detail-focused Customer Service / Sales Support superstar to join our friendly team.

    This unique role combines day-to-day customer service with executive support to senior managers, making it perfect for someone who thrives in a varied role, enjoys building relationships, and takes pride in delivering excellent service.

    This position is based in Pukekohe and does not allow for remote working.

    Responsibilities:
    • Enter sales orders into NetSuite from customer emails.
    • Approve sales orders from online platforms, including Opmetrix, Shopify, and EDI (SPS Commerce).
    • Respond to customer enquiries promptly and professionally.
    • Maintain accurate notes in HubSpot for the Sales team.
    • Inbound and outbound calling with customers and stakeholders.
    Benefits and Perks:
    • Supportive, close-knit team culture.
    • Variety in your work, with both customer service and EA responsibilities.
    • Opportunities for skill development and growth.
    • Staff discounts on premium homeware products.
    What we're looking for:
    • Strong attention to detail.
    • Clear and professional communication skills.
    • Ability to multitask and manage competing priorities.
    • A problem-solving mindset with a can-do attitude.
    • Strong organisational and time management skills.
    • A collaborative team player.
    • Experience with NetSuite and HubSpot is advantageous but not essential - training will be provided.
    Sound like you? APPLY NOW with an up to date CV and Cover Letter.
    Please Quote Reference Number 13644

    Please Complete the Details in our Form Below

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    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) Do you have experience with HubSpot and/or NetSuite?

    (Q3) How many years experience do you have in a customer service or sales support role?

    (Q4) What is your hourly rate or salary expectation for this role?

    (Q5) Would you be comfortable working onsite in Pukekohe?



    (Q6) Based on your experience, why do you believe you are an ideal candidate for this opportunity?

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