| Customer Service Rep Wanted |
| Te Awamutu, Full Time, Customer Service |
| Please Quote Reference Number 13313 |
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Join NZ’s top-performing Novus branch!
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CSR role with variety, autonomy & growth opportunities
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Great culture, supportive leadership, & customer-focused work
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We're Novus Te Awamutu - a small but mighty team consistently punching above our weight. We're proud to be #1 in the Novus network nationwide, with back-to-back Location of the Year and Customer Excellence Awards to prove it.
Our secret? A tight-knit, hands-on crew who believe in leading from the front. Our managers work shoulder-to-shoulder with the team to make sure everything we do is done to the highest standard - with a focus on fun, quality, and a stress-free environment.
We're currently on the lookout for a Customer Service Representative to join our Te Awamutu branch full-time.
What the role involves:- Front-line customer service - booking jobs, answering phones, and keeping things running smoothly.
- Coordinating daily workloads for our workshop team.
- Processing insurance claims and liaising with customers.
- Identifying and ordering the right windscreens for vehicles and machinery.
- Quoting, invoicing, and charging jobs using the Novus management system & Xero.
- Daily reconciliation of EFTPOS and cash transactions.
- Leading Health & Safety meetings and helping ensure a safe work environment.
What we're looking for:- A good understanding of vehicles and machinery - basic mechanical knowledge is a bonus.
- Great communication skills - confident on the phone and in person.
- Strong problem-solving skills and a calm approach under pressure.
- A knack for organisation and time management.
- Accuracy with data entry and basic admin / account management.
- Experience with Xero is helpful (but not essential - we'll train the right person).
- Most importantly: a can-do attitude, a sense of humour, and a genuine desire to help people.
In return, you will enjoy:- Being part of a tight team with a strong, supportive culture.
- Joining a nationally recognised branch with opportunities to grow.
- Feeling valued every day - we notice and appreciate great work.
- Variety! No two days are the same - this is a hands-on, dynamic role.
Sound like a role you could excel in? We'd love to hear from you. APPLY NOW through our online application form.
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| Please Quote Reference Number 13313 |
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