| Service Advisor - Automotive |
| Tauranga, Full Time, Customer Service |
| Please Quote Reference Number 13023 |
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Career-Growth Opportunity
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Join the team at Ebbett Prestige Tauranga
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Join one of New Zealand's most trusted automotive brands and be the face of exceptional customer service.
Are you a people person with a passion for creating memorable customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? We're looking for a Service Advisor to be the critical link between our valued customers and our workshop team.
About the Role:
As a Service Advisor, you'll play a vital role in ensuring that each customer receives the highest standard of care when servicing, repairing, or upgrading their vehicle. You'll manage bookings, communicate effectively between departments, and build trust with customers by keeping them informed and ensuring their needs are met - all while maximising every visit's value to both the customer and the dealership.
Key Responsibilities:- Act as the main point of contact for customers throughout their service journey
- Manage bookings, prepare job cards, and check warranty status
- Conduct vehicle walkarounds and engage in conversational upselling
- Coordinate with the workshop to ensure timely and accurate job completion
- Keep customers informed of job progress and explain repairs or recommendations clearly
- Review and finalise job cards, invoice work accurately, and ensure detailed documentation
- Manage customer handovers, discuss additional work, and deliver exceptional service
- Proactively follow up on missed bookings and recalls
- Work collaboratively with colleagues to support the wider service team
- Uphold all health and safety practices and live the values of the dealership daily
What You'll Bring:- Strong communication and interpersonal skills - you genuinely enjoy helping people
- Previous face-to-face customer service experience
- A high level of attention to detail and the ability to multitask under pressure
- A proactive, team-oriented mindset with the drive to go above and beyond
- Basic mechanical knowledge or previous experience in the automotive industry is advantageous, but not essential
- Tech-savvy and confident with computer systems
- A personable and approachable attitude with the ability to build rapport quickly
Why Join Us?:- Be part of a supportive and friendly team culture
- Work with one of New Zealand's leading automotive brands
- Ongoing training and career development opportunities
- A modern, professional environment where customer care comes first
- Employee benefits and staff perks
APPLY NOW with an up to date CV and Cover Letter.
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| Please Quote Reference Number 13023 |
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