| Customer Support Centre Representative |
| North Shore Toyota / North Western Toyota |
| Hobsonville, Full Time, Customer Service |
| Please Quote Reference Number 12807 |
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Fantastic location, brand-new offices
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Competitive salary and incentives
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Hybrid working opportunity
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About us
Our group has four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our diverse and talented team of 170 are what set us apart. We've proud to have served the wider Auckland community for over 30 years.
As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.
About the role
The primary purpose of our Customer Support Centre (CSC) to is take bookings for our Service departments.
Key responsibilities:- Sending regular reminders to customers to help them protect their vehicles by servicing on time
- Taking inbound booking enquiries via phone, email, and our social channels and completing bookings for servicing, WOFs, repairs and recalls
- Maintaining customer records with up-to-date contact information, their contact preferences, and information that helps us best meet their future needs
- Supporting our customers through education to help them get the most out of their products and plans
- Taking opportunities to understand our customers' needs in order to recommend additional products and services that would benefit them
Unlike most contact centre and customer service roles, this position is 40 hours per week, worked between 7.00am and 5.30pm, and you work only 4 days a week, with 1 rostered day off each week (probably Thursday)! Approximately once a month you'll also be rostered on to work 4 hours during the weekend from home, and for that work you'll be paid time and a half!
About you:- We're looking for someone who has previously excelled in a customer services role, preferably in a contact centre
- You're known for your ability to make meaningful connections with people, and you enjoy the chance to problem-solve and think on your feet
- You have outstanding verbal and written communication skills
- You're good with technology and a fast learner
- You're a reliable, resilient, and a good teammate
What's in it for you:- 4 day week: you still work 40 hours per week, but you get 3 days off each week!
- Team culture: We're proud of our culture, how we treat each other and how we show up
- Location: We're based in thriving Hobsonville, avoid the commute to the city!
- Facilities: Our contact centre is brand new and purpose built with fantastic team facilities such as electric sit-to-stand desks and a beautifully fitted out team break room
- Hybrid working: Our team works a 50/50 split between the office and home
- NZQA qualification: In addition to our own training, you will receive formal contact centre training and will come away with an NZQA qualification
- Technology: You'll be given your own laptop, and we're proud to use best in class contact centre systems that make your job easier
- Competitive salary and incentive component: We pay a competitive wage, weekly
- Access to discounts: You'll be entitled to discounted vehicle servicing. We are part of the MyBoost programme where you can access discounts from over 50 of NZ's favourite brands and stores
- Long service rewards: When you reach five years with us, you'll be entitled to an extra five days annual leave
Sound like you? APPLY NOW with an up to date CV and Cover Letter.
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| Please Quote Reference Number 12807 |
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