| Nelson, Full Time, Customer Service |
| Please Quote Reference Number 12663 |
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Ability to coach, and a drive to build a positive team culture
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Genuine passion for people, hospitality & process excellence
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Join the team at MS Ford in Nelson
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At MS Ford, we've proudly served the Nelson community for over 85 years - and now we're searching for someone who shares our passion for people and excellence to lead our Guest Experience programme.
As Guest Experience Manager, you'll be a senior team member and play a pivotal role in making sure every person who walks through our doors feels like a valued guest. This role isn't just about service - it's about creating lasting impressions, building relationships, and inspiring our team to deliver world-class experiences, every time.
What You'll Be Doing:- Championing the Ford Guest Experience across the entire dealership
- Coaching and mentoring our sales and service teams to consistently deliver top-tier guest experiences
- Monitoring customer feedback and experience metrics to drive continuous improvement
- Leading internal training programmes, onboarding new guest-facing staff, and maintaining high team standards
- Overseeing 5S standards and showroom presentation to ensure a welcoming environment
- Facilitating personalised receptions, follow-up processes, and ongoing engagement with our valued guests
- Coordinating with Ford NZ and dealership leaders to maintain and elevate Ford Guest Experience (FGE) standards
Additional Responsibility - Health & Safety Leadership:
As part of your role, you'll also act as the Health & Safety Officer for the MS Motors Group, taking the lead in ensuring our team members across all locations work in a safe, compliant, and wellbeing-focused environment.
This includes:- Managing the health and safety system across the group
- Conducting risk assessments and site inspections
- Leading H&S inductions, toolbox talks and audits
- Ensuring compliance with NZ health and safety legislation
- Working closely with managers to promote a culture of care and accountability
You'll Need to Bring:- A genuine passion for people, hospitality and process excellence
- Proven leadership experience (minimum 5 years in customer-facing roles, with at least 3 years in a supervisory or management position)
- A background in premium hospitality, retail, or customer engagement environments
- Strong communication and interpersonal skills - confident, courteous, and calm under pressure
- Attention to detail, ability to coach, and a drive to build a positive team culture
- An understanding of structured process delivery and continuous improvement methodologies
- Prior health & safety experience or a willingness to upskill in this area (training support will be provided)
Why Join MS Ford?:- Be part of a proud, local business with deep community roots
- Work alongside a supportive and dynamic leadership team
- Lead a visible, meaningful role that shapes how our customers feel and remember us
- Ongoing development with Ford Academy and industry-leading training
- Nelson-based role - lifestyle, opportunity, and career satisfaction in one
Ready to be the spark that makes someone's day, every day - and help keep our team safe and thriving?
APPLY NOW to join MS Ford as our new Guest Experience & Health & Safety Manager.
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| Please Quote Reference Number 12663 |
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