Level 1–2 IT Support / Helpdesk
Whangarei, Full Time, IT Jobs
Please Quote Reference Number 12285
  • Build your skills supporting diverse clients across Northland
  • Friendly team, real growth opportunities, and varied tech work
  • Be part of an exciting new chapter with a trusted Whangarei IT company

    • Figure8's recent acquisition of ADC is paving the way for an exciting new venture, and we're expanding our team to serve customers throughout Northland.

    Are you a customer-focused IT professional with a passion for learning? We're on the hunt for a great person to join our service desk team, where you'll support our managed services customers across Northland.

    Ideally, you'll bring a couple of years of service desk experience and a strong desire to grow your skills. You'll be joining a supportive team dedicated to helping you shape your IT career. If you're ready to make an impact and learn from the best, we want to hear from you

    About us

    We're ADC, under new management of Figure8. This is an exciting new chapter for ADC, a proud Northland-based IT company. We provide managed services, procurement and project delivery to a growing client base. We keep things professional, friendly, and flexible - and we're big on people and relationships.

    About the Role:

    We're looking for a reliable and motivated IT Support person to join our service desk team. You'll be the go-to for day-to-day helpdesk support - resolving tickets, assisting users, maintaining systems, and helping with client setups.

    You'll spend most of your time in the office, but there may be some site visits - so a full NZ driver's license is a must. There may be opportunities to assist with projects or get involved with after-hours support as your skills develop.

    What You'll Be Doing:
    • Responding to helpdesk tickets and support requests
    • Troubleshooting hardware, software, and network issues
    • Supporting Microsoft 365, Windows desktop, and common business apps
    • Assisting with user onboarding, password resets, and system access
    • Updating documentation and ticket notes clearly
    • Providing great customer service and following up promptly
    • Helping the wider team with client and internal IT tasks
    • Following internal processes and contributing ideas for improvement
    What We're Looking For:
    • 1-3 years' experience in an IT support/helpdesk environment
    • Working knowledge of Microsoft, Microsoft 365, and basic networking
    • Excellent communication and problem-solving skills
    • Ability to prioritise and stay calm under pressure
    • A team player with a willingness to learn and grow
    • Full NZ driver's license and reliable transport
    • Any relevant IT certifications are a plus (e.g., CompTIA A+, Microsoft)
    Why Join Us?:
    • A friendly, down-to-earth team who'll support your growth
    • A variety of clients and technologies to keep things interesting
    • Opportunities to grow your skills and take on more responsibility
    Location:
    Whangārei-based, working from our office with a cool team and awesome clients.

    Ready to Apply?

    If this sounds like your kind of gig, hit Apply Now or send your CV and a short intro to workwithus@figure8.co.nz.
    We're looking forward to meeting you!
    Please Quote Reference Number 12285

    Please Complete the Details in our Form Below

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    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?




    (Q3) How many years experience do you have in a similar IT role?

    (Q4) What is your salary expectation?

    (Q5) What drivers licence do you hold?

    (Q6) Do you hold any relevant certifications?

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