Internal Customer Services
Favona, Auckland, Full Time
Please Quote Reference Number 12217
  • Customer service or sales support experience
  • Supportive team environment
  • Endless opportunities to develop your career with ICS

    • ICS is a 100% New Zealand owned and operated distributor of mains electrical cable, conduit and duct. For over 20 years, we've been proudly servicing New Zealand's electrical industry with a simple but powerful focus - delivering quality products, reliably and consistently. It's what we do best.

    At ICS, our exceptional customer service is what truly sets us apart. It's at the heart of everything we do, right alongside ensuring the quality and reliability of products.

    Right now, we're on the lookout for a proactive, friendly Internal Customer Services Star to join our team and keep our customers smiling. You'll be the first point of contact for our clients, making sure they get the support they need - and always with a can-do attitude.

    WHY JOIN US?

    We're a close-knit crew who believe in getting the job done - no corporate red tape, just straight-up good people working together. We work hard, but we also know life exists outside the office. Expect competitive pay, plenty of support, flexibility, and the chance to grow with us as we keep expanding.

    ABOUT THE ROLE:

    This new role is all about making things happen for our customers and keeping things humming along.

    You'll be:
    • Responding to customer enquiries with speed and accuracy - phone, email, or however they reach out.
    • Quoting - getting the right prices to customers and helping them make informed decisions.
    • Processing orders like a pro, ensuring every detail is spot-on.
    • Following up on deliveries and making sure everything gets where it needs to be, on time.
    • Working with our sales, warehouse, and logistics teams to keep things moving smoothly.
    • Building and maintaining customer relationships.
    ABOUT YOU:

    We're after someone who:
    • Has experience in a customer service or sales support role (ideally in a technical, B2B environment).
    • Communicates clearly and confidently - you'll be the voice of ICS to our customers.
    • Has a keen eye for detail and can juggle multiple tasks without missing a beat.
    • Knows their way around Microsoft Office and order management systems.
    • Has a positive, solutions-focused attitude - no problem is too big!
    • Bonus points if you know a thing or two about cables, conduit, or the electrical industry.
    HOW TO APPLY

    If this sounds like you, send us your CV and a quick note about why you'd be a great fit. Tell us about a time you've gone the extra mile for a customer - because at ICS, that's what we're all about.

    Apply now and let's chat!
    Please Quote Reference Number 12217

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)







    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) What is your salary expectation for this role?

    (Q3) How many years experience do you have in a Customer Service or Sales Support role?

    (Q4) Do you have experience in a technical or B2B environment?

    (Q5) Do you have experience in the electrical or cable supply sector?



    Check for Confirmation HERE after you click SEND