Marketing & Customer Engagement Assistant
East Tamaki, Full Time, Marketing
Please Quote Reference Number 11466
  • Varied role where no two days are the same
  • Strong sense of style and creative design needed
  • Exciting opportunity to be part of a growing business

    • We're looking for a proactive and creative Marketing & Customer Engagement Assistant to join our team working across our Kennerley Gourmet Grocery brands: Paddock to Pantry, The Meat Box, Celebration Box, and The Wild Rose.

    This is a dual-focus role with a clear and even split between marketing (50%) and customer service/admin support (50%).

    One day you might be shooting a TikTok or writing a blog, and the next, you could be helping a customer track their order or assisting the fulfilment team to get everything out the door. We're after someone who thrives on variety and values both brand-building and customer connection equally.

    This role requires a detail-oriented, hands-on individual who can assist with day-to-day marketing tasks like content creation and campaign support, while also providing excellent customer service and admin support to keep things running smoothly.

    Please note: This role is based across two warehouse locations - Takanini and East Tamaki - so you'll need your own transport to get to and from both locations. Bus is fine, as long as you can access both sites reliably.

    What the role involves:
    • Creating and scheduling photo, video, and written content for social, email, ads and web
    • Helping with email marketing campaigns and flows in Klaviyo
    • Updating websites and product listings (Shopify), and assisting with SEO blogs
    • Assisting with influencer outreach, promotions, and giveaways
    • Responding to customer queries via email, phone, and social DMs
    • Managing review responses, chatbot updates, and FAQs
    • Supporting the fulfilment and service teams to ensure smooth order delivery
    • Pitching in during peak periods like Christmas, Mother's Day or Valentine's Day - including weekends when needed
    What we're looking for:
    • A creative, proactive person who enjoys switching between tasks
    • Strong communicator - great writing skills and a friendly phone manner
    • Calm under pressure and confident solving problems on the fly
    • Familiar with (or keen to learn) tools like Canva, Klaviyo, Shopify and Instagram
    • A qualification in marketing, comms or digital media is preferred - but equivalent experience counts too
    • Weekend availability during peak trading periods (we're a 7-day operation over key events)
    If you feel like you'd be a good fit for the role, apply now through the online application form below
    Please Quote Reference Number 11466

    Please Complete the Details in our Form Below

    (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)







    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?




    (Q3) How many years experience do you have in a Marketing role?

    (Q4) Do you hold a Marketing, Business, or Communications qualification?



    (Q5) Are you able to reliably get yourself to both of our warehouse locations in Takanini and East Tamaki throughout the week?



    (Q6) What is your salary expectation?

    Check for Confirmation HERE after you click SEND